Choose a return method

• If you choose “Door-to-door pick-up” your returned product will be handled by JD Express

If you choose “Return by customer,” you can return the product to JD CENTRAL/Seller using a trustworthy courier service. Please keep the shipping receipt for reference throughout the return process. If your returned product meets our return and refund policy, the shipping fee will be reimbursed by the seller.

REFUND OPTIONS & PROCESSING TIME

Return assessment turnaround time normally takes three (3) working days. In some cases, it may take longer from the date items are received at JD CENTRAL’s Return Center or sellers’ warehouse.

JD CENTRAL refunds customers in the original amount paid and by the original payment method. The company reserves the rights to provide other refund options. Additionally, JD CENTRAL’s Customer Service center may contact customers and request further proof and documents to facilitate the refund process.

For further inquiries, please contact JD CENTRAL Call Center at 02-030-4599.